Refund Policy

Effective Date: 09/03/2025

Last Updated: 09/03/2025

 

At Reliance Lab Testing Solutions, LLC , we value your business and strive to provide accurate, reliable, and timely testing services. Please review our Refund Policy carefully before booking services.

 

 

1. Deposits

 

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• All deposits made to secure an appointment are non-refundable under any circumstances.

• Deposits will be applied towards the final cost of the scheduled service.

 

 

 

2. Payments

 

 

• Full payment is due prior to time of service, unless otherwise agreed upon.

• Payments for services already rendered are non-refundable.

 

 

3. Rescheduling

 

 

• Clients may reschedule an appointment with at least 24 hour notice, and the deposit will be applied to the new appointment.

• Failure to provide proper notice or a “no show” will result in forfeiture of the deposit.

 

 

4. Cancellations

 

 

• If a client cancels an appointment, the deposit will not be refunded.

• In the rare event that Reliance Lab Testing Solutions, LLC must cancel or reschedule a service, clients may either:
   

  • Apply the deposit/payment toward a future appointment, OR

  • Request a refund for the canceled service.

 

 

5. Exceptions

 

 

Refunds will only be issued in cases where payment was made in error or when required by law.

 

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Questions regarding this Refund Policy, please contact:

 

Reliance Lab Testing Solutions, LLC

Mailing Address: 1323 Scotland Crossing Dr. Unit #2000 

                             Laurinburg, NC 28352

Phone: (843)287-4402

Email: angela@reliancelts.com